IT Support

Business IT Support & Services for Norfolk & Suffolk

If you run a business, you will no doubt be aware of the effect that your companies computer systems – and their reliability – has on your day to day trading.

Effective IT support  provides a knowledge that should a problem occur, an expert will on hand to help you resolve the problem in a timely and cost effective manner. Using our IT support services provides you with support via telephone, e-mail, remote support and on-site visits for your  business.

We can offer fully managed solutions for your whole IT infrastructure

To keep your company’s IT running at peak performance you need the confidence that someone is managing what goes on in the background as well as problem-solving day-to-day software issues.If your IT system fails, the productivity of your company is reduced considerably. Our Managed Solution Our Managed Solution includes maintenance of your email, file sharing structure, security, permissions, and user base.

Users have access to our telephone and email helpdesk system where we help to resolve any issues they may have with their Workstation or Microsoft Software. Using our secure remote desktop assistance we can normally fix the problem without the need for a site visit getting you back up and running in the quickest possible time.Our support hours are Monday to Friday 08:30-17:00, excluding public holidays. Out of working hours contracts are also available. Site support is a remote service it does not cover any onsite time.

Server and Workstations Hardware Support

Our support plans are flexible allowing you to decide what level of service you require for hardware support of your server, workstations and network infrastructure. We offer 2, 4 or 8 working hour response times, plans that include labour, travel and SLA (Service Level Agreement) and also selected hardware replacement and loan equipment to keep you up and running.

To keep your company’s IT running at peak performance you need the confidence that someone is managing what goes on in the background as well as problem solving day to day software issues.

Users have access to our telephone and email helpdesk system where we help to resolve any issues they may have with their Workstation or Microsoft Software. Using our secure remote desktop assistance we can normally fix the problem without the need for a site visit getting you back up and running in the quickest possible time.

Unlike other competitors out there, we provide online helpdesk support for our clients. The helpdesk allows clients to ask and track technical questions asked in regards to an existing system, get advice or help with installing and setting up software. Questions are usually answered within 2 to 4 working hours.